Return Policy
Jaza Jaza Return Policy
At Jaza Jaza, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help! Please read our return policy carefully to understand your rights and responsibilities when returning items.
1. Return Eligibility
You may return items within 7 days of receiving your order if:
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The item is damaged, defective, or incorrect.
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The item is unopened, unused, and in its original packaging.
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You have the proof of purchase (order number or receipt).
Note: Some items are non-returnable, including:
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Perishable goods (e.g., food, flowers)
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Intimate or sanitary goods (e.g., underwear, cosmetics)
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Digital products or downloads
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Gift cards or vouchers
2. Return Process
To initiate a return:
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Contact our customer support at [support@jazajaza.com] or via the app within 7 days.
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Provide your order number, photos (if damaged or incorrect), and a short explanation.
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Wait for approval and return instructions from our team.
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Send the item to the address provided, or opt for pickup if available in your area.
3. Refunds
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Refunds will be processed once the item is received and inspected.
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You will receive a full refund to your original payment method within 5–10 business days.
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In some cases, we may offer a replacement or store credit as an alternative.
4. Return Shipping Costs
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If the return is due to our error (e.g., wrong or damaged item), we’ll cover the return shipping.
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If the return is due to customer change of mind or ordering error, the customer is responsible for return shipping costs.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, follow the same return process and request an exchange instead of a refund.
6. Cancellations
Orders can be cancelled within 2 hours of placement, as long as they have not yet been processed or shipped.
7. Contact Us
For more information about our return policy, please contact:
📧 Email: support@jazajaza.com
📞 Phone: +255 XXX XXX XXX
🌐 Website: www.jazajaza.com
